Terms & Conditions

Orders and availability

All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information. However, we reserve the right to change prices. You have the right to cancel your order at any time if not totally satisfied within 7 working days after the day you received your goods. You will then be given an unconditional full refund, including any delivery charges. If you wish to cancel your order, please call our Customer Services department on +44(0)207 29 47 551.

Our guarantee

We offer a no-quibble guarantee with all of our goods, should you not be completely satisfied

Privacy Promise

The information you provide will be kept confidential and used to help support your customer relationship with body by nature. Amongst other things, we want to help you find information on our web site quickly and alert you to special offers, updated information and other new products and services from body by nature. No agents or contractors of body by nature will have access to your personal information. We keep your information confidential, in accordance of the British Data Protection Act 1998, and will not use it for any other purpose.

Refund & Exchange policy

Please note that you are entitled to cancel your order if you so wish, provided that you exercise your right no longer than 7 working days after the day on which you receive your order. You will then be given an unconditional full refund including any delivery charges. Should you wish to return anything bought from us, we will be happy to refund, or exchange a product, provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If you wish to return your goods please call our Customer Services department on +44(0)207 29 47 551.

Customer complaints

We pride ourselves in the way we look after our customers. If you require assistance, guidance or have a complaint please do not hesitate to contact our Customer Services department. Distance selling regulations The Distance Selling Regulations (DSRs) are the rules that apply if you are selling products or services to consumers without face-to-face contact, and where the consumer has not had an opportunity to examine the goods before buying or to discuss the service in person. Examples of distance selling include selling via: the internet, text message, phone call, fax and interactive TV or mail order. A copy of the regulations can be obtained by the Office of Fair Trading http://www.oft.gov.uk/

Cookies explained

At body by nature, we primarily use "cookies" to maintain your browsing experience on our web site. These are small pieces of information that are stored by your browser on your computer's hard drive. Our use of this technology does not mean that we automatically know any information about you. Our use of cookies is designed only to provide you with a better experience when using the body by nature web site. We have no desire or intent to infringe on your privacy while using the body by nature web site. Most browsers will automatically accept cookies. However if you are having difficulties you can find below details of how to enable/reset your cookies. Mozilla Firefox (1.5 final release and earlier) Go to the "Tools" menu. Select "Options". Select the "Privacy" icon in the left panel. Check the box corresponding to "Allow sites to set cookies". Click "OK" to save changes. Netscape 7.1/Mozilla 5.0 Select "Preferences" from the Edit menu. Click on the arrow next to "Privacy & Security" in the scrolling window to expand. Under "Privacy & Security", select "Cookies." Select "Enable all cookies". Click "OK". Microsoft Internet Explorer 6.0 & newer Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK". Microsoft Internet Explorer 5.x Select "Internet Options" from the Tools menu. Click on the "Security" tab. Click the "Custom Level" button. Scroll down to the "Cookies" section. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK". Opera 7.x Select "Preferences" from the Tools-menu. Click the Privacy selection near the bottom left of the window. To enable: Enable cookies checkbox must be checked. Accept all cookies should be selected in the "Normal cookies" drop-down. Click "OK". Safari (all versions) Select "Preferences" from the Safari menu. Click on the Security icon. Under Accept Cookies the "Always" or "Only from sites you navigate to" must be selected. Click "OK"

Copyright

The copyright in all material provided on this site is held by body by nature or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of body by nature or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this site for personal, non-commercial use only; provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. You may not, without body by nature’s permission, "mirror" any material contained on this site onto any other server. This permission terminates automatically if you breach any of these terms or conditions. Upon termination, you must immediately destroy any downloaded and printed materials. Any unauthorised use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Website links & third-party websites

Body by nature has not reviewed and has no control over the content of any other website. Body by nature does not endorse, recommend, adopt or necessarily agree with any information on any other website, or the persons or entities controlling any other web site. You may not, without body by nature’s prior written consent: copy or use any information on your website; or represent that body by nature endorses your website, company, or its products or services.

Head Office

Body by nature, Head office: 4 Royal Mint Court, London, EC3N 4HJ. +44(0)207 29 47 551.